Effective Date: December 24, 2024

We care about your privacy and want to keep your information safe. This policy explains how we

use phone calls and text messages to talk to you and keep your information private.

      1.  What Information We Collect

            When we call or text you, we may get:

             · Your Name and Phone Number: So, we know who we are talking to.

             · Health Information: About your care, like appointments or treatment.

             · Communication Details: Like when we talked or texted and what was said.

      2. How We Use This Information

          We use your information to:

             · Set up or remind you about appointments.

             · Share instructions or health updates.

             · Answer your questions.

      3. Your Permission

          When you give us your phone number, it means you’re okay with us calling or texting 

          you about your care. Your phone company might charge for messages.

      4. Keeping Your Information Safe

          We work hard to keep your information safe by:

         ·  Letting only trusted staff see it.

         · Using secure systems for messages.

         · Not sending very private health details in texts unless you ask.

      5. Sharing Information

          We will not share your mobile information with third parties or affiliates for marketing or

          promotional purposes. Information will only be shared under the following circumstances:

          • In case of an emergency, your information will only be shared with authorized

            individuals with your written consent.

          • When required by law.

      6. How to Stop Texts

           If you don’t want texts anymore, reply "STOP" to a message, or call us to let us know. But

            remember, this might mean we can’t send you reminders.

      7. How Long We Keep Records

            We keep records of calls and texts as the law requires. Only trusted staff can see them.

      8. Your Rights

           You can:

          • Ask to see the information we have about you.

          • Ask us to fix anything wrong in your information.

          • Tell us you don’t want us to call or text anymore.

      9. Changes to This Policy

          We might change this policy at any time without notice. The new policy will be on our website

          by the date it starts.

      10. Contact Us

            If you have questions, call or write to us:

            Comfort Health and Wellness Clinic

                  101 Whiting Street #104

                  Alexandria , VA 22304

                  703-574-8880/8881

                  info@comforthealthandwellness.com

             By talking to us on the phone or by text, you agree to this policy.